Purchased a new 2019 Ford F-250 Super Duty from Duane Fletcher. Excellent salesman, was responsive to my emails and text messages without being pushy. He has excellent product knowledge with the Super Duty line up. Always made sure I had something to drink and was comfortable throughout the entire purchase process. If I had a question he wasn't sure the answer to, he went directly to a person who would have an answer for me.Area for improvement for Cornerstone: Duane was excellent, no issues there. It would be nice to have a discount/rebate checklist offered to customers to be sure they aren't missing out on rebates. Duane was intuitive and discovered that I'm a volunteer firefighter; found an extra rebate for me. After my financing was selected, the financing department could not tell me where the title for the truck was going to be sent, this would be good information to have ready for customers.Anyhow, Overall I am pleased with my purchase, and would HIGHLY recommend purchasing from Duane Fletcher. Would happily purchase another vehicle from him in the future.
They did an awsom fix on my van
Duane Fletcher went above and beyond to get me into the vehicle I wanted. I highly recommend cornerstone elk river to everyone. They make it happen. Thank you again.
This review is to provide a public "Praise" & "Thank You" to Cornerstone Automotive and specifically Mrs. Sarah Artman. This is my very first experience purchasing a vehicle that was not a Volvo. I must say I am very pleased with the professionalism, patience, and proficiency of this Company. I recently moved to Elk River, MN from Plymouth MN. The transition has been quite a challenge with a son in high school that still attends school out of district and two younger daughters in Middle & Elementary School. I did my research online and had a specific car in mind when I arrived. As, I arrived I noticed my name was on a display board to indicate that I had an appointment. When I arrived, Mrs. Sarah had another client before me but she came out immediately once she had been informed that I was in the building. She greeted me by name and informed me that she would be with me shortly. She was absolutely correct, my wait was less than 3 minutes. She guided me to her desk and informed me that the car was already pulled up front for me to test drive. She simply asked for my drivers license and we went for the test drive. Immediately, I shared my expectations with her on this secondary mode of transportation and she suggested I take a look at another newer vehicle that would be a better fit. In fact this vehicle was far more than I anticipated luxury wise; however, still extremely affordable. I test drove this vehicle and was absolutely sold on it instead. We went back in the office and completed the paperwork and in no time the approval process was complete. She offered me coffee and we had small talk. As this was a secondary mode of transportation that my Son will use as well; I needed the car delivered. She even made arrangements to have the vehicle delivered to my home after it's detail. I know this is long but some experiences are simply not worth simplifying. I would totally recommend Cornerstone Automotive, Mrs. Sarah Artman, and their Finance Team to anyone in need of a new or used and affordable car. Thanks for your assistance in my 2017 Chevrolet Cruze purchase.Very/RespectfulAnnie Okoye
IVAN GARCIA is the main reason why I keep coming back. I've been coming here for over 3 years and I wouldn't go anywhere else. I've tried other places to save a buck but the quality of customer service doesn't meet this companies expectations. Yes, it may cost a little extra but you definitely get what you paid for. Thank you Ivan for all that you do. This Fords location provides friendly services and I love talking to anyone on the floor table, finance, department, parts & services, and just anyone that you meet. And if your curious. I'm not affiliated with anyone in this company. Never meet anyone off site. Just check this place out and you'll know what I mean. Ask for Ivan or anyone that has a smile which is everyone.
had yet another great experience with Ivan Garcia at the quick lane for a break job. Ivan always treats us with much respect, is very professional and friendly. I always feel like he is looking out for our best interest. the work was completed in a timely manor and received a call with an explanation of the work that was done along with the cost.thanks to Ivan we have had nothing but a great experienses at cornerstone!
I bought a used vehicle from Duane Fletcher at Cornerstone Auto. Great experience. Very professional and would not hesitate to purchase another car from him in the future!! A+