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The associate with whom we worked was Dean Novitzke. He was polite and professional Such qualities, it seems to us, are rare these days!

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Everything seemed fine until after the deal was done. I was promised weatherproof floor mats as part of the purchase agreement, but now they're refusing to provide them because I didn't give a "perfect" survey score. To be clear, the survey was not part of any written agreement I signed, it was a verbal request to give the salesperson all 10s. I did provide high marks, but apparently, it wasn't "perfect" enough for them. Instead of honoring the deal, they're using the survey as an excuse to back out of providing something ... Read More

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DealerRater - Jan 14, 2025

Everything seemed fine until after the deal was done. I was promised weatherproof floor mats as part of the purchase agreement, but now they're refusing to provide them because I didn't give a "perfect" survey score. To be clear, the survey was not part of any written agreement I signed, it was a verbal request to give the salesperson all 10s. I did provide high marks, but apparently, it wasn't "perfect" enough for them. Instead of honoring the deal, they're using the survey as an excuse to back out of providing something as small as $200 floor mats even though we signed an agreement. This behavior is petty, unprofessional, and a huge red flag for how they treat customers. A business that puts more value on a survey than honoring their commitments and signed agreements, is not one you can trust. Go to a dealership that respects their customers and stands by their word.

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Exemplary integrity. Justin, Jesse and Cornerstone in general were great. We had our 2018 F150 in for some warranty and recall work. One of the repairs had an error that caused an issue a couple weeks later. Cornerstone Ford got it diagnosed and taken care of. We were very happy with Justin and Jesse’s communication. Overall, their honesty and integrity has Cornerstone Ford as tops for us.

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I just purchased an Expedition from Cornerstone and worked with Josh Sims. I wasn't familiar with Cornerstone, but found the vehicle online. We traveled from a distance and I albeit threated Josh that it better be as described- it was even better! Josh had our ETA, met us by the front door, and was respectful of our time. We drove the Expedition, weren't passed around to other team members and were back on the road in our new ride.

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Soroush was very helpful in assisting us with the purchase of our new vehicle. He answered all of are questions and assisted us with the vehicles technology. We are glad we chose Cornerstone and had Soroush as our sales associate!

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Hello, I recently purchased a jeep from your dealership and I worked with Rocky in custom finance and my experience was great!! Rocky was patient and listened to what I was looking for in a car for me and my family. THANK YOU!

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Best experience we've had shopping for a car thanks to Dylan McDowell! I haven't had much experience with car shopping, but my wife has gone to a few dealerships, and has always had a bad experience. The one dealership I did actually go to, was terrible. This one changed how I feel about dealerships. While walking up to the dealership, they already had all the cars I was interested in pulled up to the front of the store. We showed up about 15 minutes early, and Dylan McDowell was immediately available for any questions, concerns, etc. Went on a ... Read More

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DealerRater - Jun 3, 2024

Best experience we've had shopping for a car thanks to Dylan McDowell! I haven't had much experience with car shopping, but my wife has gone to a few dealerships, and has always had a bad experience. The one dealership I did actually go to, was terrible. This one changed how I feel about dealerships. While walking up to the dealership, they already had all the cars I was interested in pulled up to the front of the store. We showed up about 15 minutes early, and Dylan McDowell was immediately available for any questions, concerns, etc. Went on a test drive, and immediately fell in love with the car. Once we got back to the dealer, Dylan again, was extremely helpful, and talked us through everything. Never once seemed pushy or impatient like we've had in the past. Even though we came in on a Saturday, and tried to get in with enough time before close, we still ended up about 15-20 minutes after close, and everyone still remained just as nice, friendly, and helpful, not trying to rush us out. Halfway through this experience, my wife said that she knows where she's buying her next car! Can't recommend this place enough!

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Anthony Manderfeld was the best, I came in to the dealership grouchy… he popped a few dad jokes. Took a load off. First vehicle I test drove had a check engine light on. So Cornerstone Auto made it right on the next vehicle. Great service, fast, convenient, fueled up the tank, and offered food and beverages for the trip home. Thank you Cornerstone Auto And especially Anthony Manderfeld for making everything right.. and all the dad jokes!

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I recently bought a Toyota Highlander from the Elk River Ford location. I worked with sales person Josh. The process was seamless all of the way through. I've used Cornerstone for years at their Rockford Rd. location. Brandon the service manager always treated me like family, showing concern about every aspect of my vehicle being serviced and or my general questions and concerns. Never over selling any service or product. He is the reason that I continue to use Cornerstone for service, and now the Elk River location is my main dealership because of the personal service that I ... Read More

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DealerRater - Feb 9, 2024

I recently bought a Toyota Highlander from the Elk River Ford location. I worked with sales person Josh. The process was seamless all of the way through. I've used Cornerstone for years at their Rockford Rd. location. Brandon the service manager always treated me like family, showing concern about every aspect of my vehicle being serviced and or my general questions and concerns. Never over selling any service or product. He is the reason that I continue to use Cornerstone for service, and now the Elk River location is my main dealership because of the personal service that I received from Josh while buying my used SUV. I cant express how pleased I am with the PERSONAL service I receive from the Cornerstone Family. I will definitely be back. Thank you again Kevin Hagen

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What an amazing experience of buying our 1st car in Minnesota. All the staff went out their way to make us happy. Not only did we get 5 star service, but we walked out with our dream JEEP Grand Cherokee at a brilliant price. All the departments were excellent. Fast, reliable and trustworthy in one dealership! I highly recommend Cornestone Auto-Elk River. ⭐️⭐️⭐️⭐️⭐️ Thank you! You will see us again!

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Up front and honest dealership! Anthony Manderfeld listened to all of our requests and answered all of our questions in a very timely manner. He went out of his way to make sure we had the best experience possible buying our dream vehicle! We put our order in and come delivery time we paid exactly what we expected with no mark ups or anything of that nature. Will be coming back when it's time to buy another vehicle!

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Went in for an oil change and fuel filters. Started out fine but while in the waiting area I had the pleasure of listening to the service writers swearing in conversation. M F this F that. After about an hour goes by I'm watching them try to replace my fuel filter. Not having very good luck and frustration kicking in I notice the tech with a hammer and ply bar trying to install a filter. At this point i asked the service writer to please get another tech to finish the job, he did nothing. Finally get my truck ... Read More

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DealerRater - Nov 14, 2023

Went in for an oil change and fuel filters. Started out fine but while in the waiting area I had the pleasure of listening to the service writers swearing in conversation. M F this F that. After about an hour goes by I'm watching them try to replace my fuel filter. Not having very good luck and frustration kicking in I notice the tech with a hammer and ply bar trying to install a filter. At this point i asked the service writer to please get another tech to finish the job, he did nothing. Finally get my truck back after 2 1/2 hours later 4 fuel filters and full of oily hand prints and handed the window sticker. Met with the manager that was a waist of time. He didn't see anything wrong with what happened.

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The lady In service department to day needs to go the worst person I have ever dealt with we had a rustproofing done there and now we have rust on a door I will never go back to this dealership for ever stay in a small town you will have better service

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I had to drive 500 miles to find this vehicle. Brett and John were both the consummate professionals. While they were very tight on the price, I do believe it was a fair price. If II had to drive 500 miles to find this vehicle. Brett and Jon we’re both the consummate professionals. While they were very tight on the price, I do believe it was a fair price. If I were to need another vehicle would choose them despite the drive.

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Protect your investment, shop somewhere else! I had the GM Chris loose his mind at me, saying he would press charges against me if I came there and shared what happened to me at this dealer!!! I have made multiple purchases to pick up parts at this dealer, 100% of the time I was given wrong parts, including Ford parts given to me for my RAM. This dealership will lie to you, either that or be completely incompetent as they tell you the trucks came with a black C pillar, but a beige seat belt harness. Then they will even weaponize ... Read More

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DealerRater - May 2, 2023

Protect your investment, shop somewhere else! I had the GM Chris loose his mind at me, saying he would press charges against me if I came there and shared what happened to me at this dealer!!! I have made multiple purchases to pick up parts at this dealer, 100% of the time I was given wrong parts, including Ford parts given to me for my RAM. This dealership will lie to you, either that or be completely incompetent as they tell you the trucks came with a black C pillar, but a beige seat belt harness. Then they will even weaponize incompetence as they hold my safety harness for weeks, not even letting me know they have my part for over a week and a half, as they say I'll have to make a 2 hr trip to go pick it up, again, and again, and again hoping maybe this time they actually hand me the part I showed them on my receipt even! This place steals from me, as they threaten to press charges for me telling people how they've taken care of me! Not worth your time liars, with no integrity, who truly don't know what they're talking about, and I can tell you they will not give you parts you've already paid for unless you do all their leg work for their 0% completion rating! When you get bonus parts from them don't be stupid like me and tell them. Their GM is obviously trying to scare people not to speak up against their cornerstone on the shifting sands!

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Ben Anderson was very professional while going over the sale of my new 2023 F-350

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I smashed my truck and needed a vehicle fast. They worked fast and efficiently and got me a new truck.

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Our Salesman Anthony was very kind and profesional! I would definitely seek him out if I were to purchase again from Cornerstone Ford! The warranty salesperson and finance person were great as well!

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Very fast with information, the were able to send me additional pictures right away. Thanks

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Anthony Manderfeld was our sales rep and he did an amazing job!!! We bought a truck from him in 2021 and it was a smooth and wonderful experience. When we were in the market for an electric vehicle we reached out and asked a couple of questions. They didn’t have anything in stock and didn’t know when they would. Which we totally understood. We ended up ordering a Tesla. Cornerstone ended up with a vehicle that someone backed out of. Anthony remembered that we just inquired on wanting to drive one. He reached out and within hours we had ... Read More

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DealerRater - Aug 4, 2022

Anthony Manderfeld was our sales rep and he did an amazing job!!! We bought a truck from him in 2021 and it was a smooth and wonderful experience. When we were in the market for an electric vehicle we reached out and asked a couple of questions. They didn’t have anything in stock and didn’t know when they would. Which we totally understood. We ended up ordering a Tesla. Cornerstone ended up with a vehicle that someone backed out of. Anthony remembered that we just inquired on wanting to drive one. He reached out and within hours we had put money down on it. 13 days later we had purchased the Ford Mustang Mach E GT. The car we ultimately wanted so we were able to cancel our order for the Tesla. I am so thankful he remembered the brief encounter we had and thought of us when there was an opportunity. He is an honest person and wonderful to work with. Couldn’t ask for a better person to be our car guy! I can’t imagine working with anyone other than Anthony for our future car needs.

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